1. I’ve managed this long without them, why should I accept credit cards now?
More and more people are relying on credit cards for their business and personal expenses. Many may not have the available cash to pay your retainer or fee. You need to stay ahead of your competition and offer your clients their choice of payment options or they may go to someone who will.
2. How do I begin accepting credit cards?
First, you need a merchant account. The merchant account is where your transactions will be deposited. This is typically your business checking account. You do not need to change banks or open another account.
LawCharge will set this up for you. Simply download our application or give us a call at 877-720-7447 to get you started.
Once we receive your completed application you can begin accepting credit cards within 3-4 business days.
3. What are the costs associated with accepting credit cards?
There are certain fees you will find with any processor and other ‘junk fees’ that you should not have to pay.
4. Do I have to buy a machine?
Not necessarily. There are many ways to process your transactions. A Point of Sale Terminal is one way. You can purchase a machine or lease one for a small monthly payment. However leasing is highly discouraged: by the end of most leases, you will have paid for the Terminal many times over.
If you already have a POS Terminal, we can easily reprogram it over the phone in a matter of minutes.
Software: Some companies will require you to purchase software.
Internet Virtual Terminal Processing: This is the option preferred by the majority of our Attorney Merchants. You will log into our secured web site and depending on the username and password you enter, the funds will be deposited to that account. You will have the option of depositing to either your Trust/IOLTA account or your Operating account. Regardless of which account you deposit to, all fees will be debited from your operating account.
Telephone Processing: This option allows you to phone in the cardholder and transaction information. It is the most cumbersome type of processing as you will be keying in the information on your phone’s keypad. This type of processing also has some of the highest discount fees.
Fax Processing: You transmit the cardholder and transaction information to the processor via facsimile. There are higher discount fees associated with this type of processing and it is the least secure.
5. When are the funds transferred to my account?
The funds will post to your account within 24-48 business hours.
6. Can I accept all credit cards?
You will be able to accept Visa, MasterCard, American Express, Discover and Debit cards.
7. Will I be locked into a long-term contract?
Not at all. You are free to cancel at any time. It might interest you to know that LawCharge has never had a customer cancel their service in the 8 years we have been providing Attorney-Merchant Accounts.
8. Do I get a monthly accounting of my transactions?
Yes, you will receive a monthly statement showing all of the credit card activity in your merchant accounts. If you process through our Internet Virtual Terminal you can also check your activity on line for up to 6 months.
9. What if I need assistance?
You will have access to our ‘real person’ U.S. based customer service department 24 hours a day, 7 days a week, 365 days a year!
10. What if a client disputes the credit card charge?
This is referred to as a chargeback. We assist the attorney – merchant in resolving the dispute to successfully avoid the chargeback. You would be required to provide supporting documentation validating the charge.
11. How do I validate the credit card charge in a dispute?
LawCharge can provide you with model language to add to your fee agreements and billing statements supporting the authorization of the charge.
12. What about a bad check from a client – can you help me with those?
Yes! We can provide you with check verification and conversion services as well as check guarantee services.